Please check your account. If the account has been charged, please contact your card issuer (bank) to raise a claim. This initiates the process in which the bank and the card organization contact our company and the claim is further investigated. As standard, such procedure should be possible up to 120 days since the transaction day. The bank will provide all information on the dispute process.

Please contact us using the contact form below.

Please contact your card issuer (bank) to block your card and apply for a new one.

Please complete the form on the website https://contacteuronetworldwide.com/ by choosing the appropriate category. Providing the necessary information will shorten the time of processing the application.

All the information about commissions and fees is displayed on the ATM screen and must be accepted before the transaction completion. You can cancel the transaction by pressing the cancel button on the PIN pad.