Need help? Below are the answers to the most common questions.

Please check your account. If the account has been charged, please contact your card issuer (bank) to raise a claim. If the account has not been charged, try one more time and if any problems appear, please contact your card issuer (bank).

Please contact us using the contact form below or by phone (choose the ATM location and helpline at

Please contact your card issuer (bank) to block your card and apply for a new one.

Please complete the form on the website by choosing the appropriate category. Providing the necessary information will shorten the time of processing the application.

All the information about commissions and fees is displayed on the ATM screen and must be accepted before the transaction completion. You can cancel the transaction by pressing the cancel button on the PIN pad.

If you have a different question, please use the form below for further assistance.