Contacteuronetworldwide.com Data Privacy Notice

Effective as of October 2021

In this Data Privacy Notice (“Privacy Notice”) we explain how we collect and use your personal information that we obtain when you use our website or otherwise interact with us, how we share your information and the steps we take to protect your information.

1 – WHO WE ARE AND THE APPLICATION OF THIS DATA PRIVACY NOTICE

The controller of the website you are visiting is Euronet:

JurisdictionController Contact details
United KingdomEuronet 360 Finance Limited.55 Baker Street, 5th Floor, North Block, London, W1U 7EU
Republic of IrelandYourCash Ireland Ltd.39/40 Mount Street Upper, Dublin 2  
FranceEuronet 360 Finance Limited55 Baker Street, 5th Floor, North Block London, W1U 7EU
SpainEuronet 360 Finance LimitedCalle Cantabria 2, Planta 2 Alcobendas 28120 Madrid
PortugalEuronet 360 Finance LimitedAvenida da República, 50 – 10º , 1069-211 Lisboa,
NetherlandsEuronet 360 Finance Limited55 Baker Street, 5th Floor, North Block London, W1U 7EU
DenmarkEuronet 360 Finance LimitedPeterdalsvej 1A, 3. sal, 2770 Kastrup
PolandEuronet Polska Spółka z o.o.Inflancka 4c, 00-189 Warszawa, Poland
SwitzerlandEuronet Services Schweiz GmbHDufourstrasse 56, Postfach 1285, 8034 Zurich
AustriaEuronet 360 Finance LimitedWollzeile 1-3 , 1010 Wien
BulgariaEuronet Services EOODBulgaria, Sofia 1504, 6 Shipka Str., 3rd floor.  
CroatiaEFT – Usluge d.o.o.Pile 1, HR-10000 Zagreb.  
CyprusEuronet 360 Finance Limited55 Baker Street, 5th Floor, North Block London, W1U 7EU
Czech RepublicEuronet Services spol. s r.o.Pobřežní 620/3, 186 00 Praha 8
GreeceEuronet Card Services SA1, Sachtouri & Poseidonos, Kallithea 17674 ATTICA,  
HungaryEuronet Services KFTAlkotas utca 50, Alkotas Point
Budapest 1123
ItalyEuronet 360 Finance LimitedVia Giosuè Carducci 9, 20123, Milano
LithuaniaEuronet 360 Finance LimitedKonstitucijos ave. 26, Vilnius 08105,  
NorwayEuronet 360 Finance LimitedSkippergata 33, 0154 Oslo 
SwedenEuronet 360 Finance LimitedArmégatan 40, 5tr – 171 71 Solna,

This means that we are responsible for deciding how we will hold and use your personal data collected in connection with your use of the Website. In all cases (“we”, “our” or “us”), is a subsidiary of Euronet Worldwide, Inc. (Euronet). Further details on the companies within the Euronet Group are available at: http://www.euronetworldwide.com.

The Euronet Group Data Protection Officer can be contacted:

Calle Cantabria, 2 28108 Alcobendas, Madrid, Spain

By using or navigating the Website or any product or service offered by us (collectively, the “Services”), you acknowledge that you have read, understand, and agree to be bound by this Privacy Notice. You should not provide us with any of your information if you do not agree with the terms of this Privacy Notice.

We encourage you to review and check the Website for any updates to this Privacy Notice. We will publish the updated version on the Website.  By continuing to deal with us, you accept changes to this Privacy Notice as they apply from time to time.

2 – DATA PROTECTION PRINCIPLES

“Personal data” means any information that enables us to identify you, directly or indirectly, such as name, email, address, telephone number, any form of identification number or one or more factors specific to your identity.

We are committed to complying with applicable data protection laws and will ensure that personal data is:

  1. Used lawfully, fairly and in a transparent way;
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  3. Relevant to the purposes we have told you about and limited only to those purposes;
  4. Accurate and kept up to date;
  5. Kept only as long as necessary for the purposes we have told you about;
  6. Kept securely.

3 – WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE COLLECT IT?

We collect your personal data when you give it to us in connection with your use of the Website, including when you visit the Website and complete forms provided through the Website.

This data includes in particular your name (or names), business name, postcode, email, telephone, as well as other personal data that may be included in your online enquiry.

It is possible that during a process of responding and processing your enquiry or at a later date, especially in the course of correspondence with us or in the course of telephone conversations with our representatives, you provide additional information. In such case, we will process the personal data you provided with this information.

Provision of your personal data referred to above is voluntary. Not providing this data may, however, result in the inability to process your enquiry.

Cookies and similar technologies

Cookies and similar technologies such as tags, pixels, web beacons and tracking technologies on mobile apps (‘cookies’) are small data files that we use and which are placed on your device that allow us to recognise and remember you. They are sent to your browser and stored on your computer’s hard drive or tablet or mobile device.

We use cookies in a range of ways to improve your experience on our site including:

  • Making our websites work, or work more efficiently
  • Understanding how you use our site

For more information please read our Cookie Policy here.

4 – HOW WE USE YOUR PERSONAL DATA

We have summarized below how we use your personal data and our basis for such usage:

How we process your personal dataOur basis for processing of your personal data
We use Personal Data to register your enquiry, to contact you, and to process and respond to your enquiry.The basis for the processing of your personal data for this purpose is Article 6 Sec. 1 pt. f) of the GDPR, that is our legitimate interest to respond to an enquiry addressed to us in a relation to our business.
We may also process your personal data in order to pursue any legal claims, as well as for archival purposes related to this purpose, including securing information in the event of the need to prove facts about the services provided in the appropriate proceedings.The basis for the processing of personal data for these purposes is Art. 6 clause 1 lit. f) GDPR – our legitimate interest.

Non-identifiable data

We may use aggregate data for a variety of purposes, including analysing user behaviour and characteristics in order to measure interest in (and use of) the various portions and areas of the Website. We also use the data collected to evaluate and improve the Website and analyse traffic to the Website.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we use such data without further notice to you.

5 – IS DATA COLLECTED SHARED WITH OR COLLECTED BY THIRD PARTIES

Euronet Companies

We may share your personal data with other entities in the Euronet Group, in order to enable or facilitate us to process your enquiry.

Euronet Group

We may share your personal data with Euronet and affiliates in the Euronet Group (some of which are based outside the European Economic Area (“EEA”) and in Canada and the United States – further details are set out at the end of this section 5) for the purposes, or to enable or facilitate the purposes, set out in section 4 and 10 of this Data Privacy Notice.

Third party service providers

We may share personal data we collect with third party service providers to manage, enable or facilitate certain aspects of the Website and if we do so, we will have safeguards in place with such third-party service providers requiring them to protect the personal data.  To obtain a copy of the relevant safeguard measures please contact the Euronet Group Data Protection Officer as indicated in Section 1 above.

Corporate process

We may transfer your personal data to a third party as a result of a sale, acquisition, merger, or reorganisation involving Euronet, a company within the Euronet Group, or any of their respective assets. In these circumstances, we will take reasonably appropriate steps to ensure that your information is properly protected.

Legal and regulatory

We may also disclose your personal data with entities that are entitled to request it under applicable law, including judicial authorities as well as other public authorities within the scope of their competence.

Sharing personal data outside of the EEA

As explained above, we may share your personal data within the Euronet Group, which may involve transferring your data outside of the EEA. It is important for you to note that while the laws on holding data in the countries to which we may transfer your data may be less stringent than the laws of your country, Euronet intends to adhere to the principles set forth in this Policy, unless otherwise required by applicable laws.

If we share personal data with third party service providers based outside of the EEA, we will ensure a level of protection and safeguarding of your personal data.

6 – HOW LONG IS YOUR PERSONAL DATA RETAINED?

Personal data is used for different purposes and is subject to different standards and regulations. In general, personal data is retained for as long as necessary to process your enquiry, to comply with applicable legal, accounting or reporting requirements, and to ensure that you have a reasonable opportunity to access the personal data.

To determine the appropriate retention period for personal data, we consider the applicable legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. For example:

  • Legal and regulatory requirements. We will retain your personal data if required to comply with legal and regulatory obligations, compliance procedures and legal limitation periods.
  • Customer service. If you provide us with your personal data, we may (subject to any legal or regulatory considerations) retain your personal data for as long as necessary to deal with your query.

The longest period that data may be retained is currently 7 years.

7 – IS CORRESPONDENCE THAT YOU SEND TO US SAVED?

Yes. If you send us correspondence, including emails, we retain such data along with any records of your account. We may also retain customer service correspondence and other correspondence involving you, us and any company within the Euronet Group, our partners, and our suppliers.

8 – DATA SECURITY

We are committed to maintaining the security of your personal data and have measures in place to protect against the loss, misuse, and alteration of the data under our control.

We employ modern and secure techniques to protect our systems from intrusion by unauthorized individuals, and we regularly upgrade our security as better methods become available.

Our datacenters and those of our partners utilize modern physical security measures to prevent unauthorized access to the facility. In addition, all personal data is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.

All our employees who have access to, or are associated with, the processing of personal data are contractually obligated to respect the confidentiality of your data and abide by the privacy standards we have established.

Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.

9 – WHAT ARE MY DATA PROTECTION RIGHTS?

In certain circumstances (for example, if you are a “data subject” in the EEA), and subject always to verification of your identity, you may request access to and have the opportunity to update and amend your personal data. You may also exercise any other rights you enjoy under applicable data protection laws.

Data subjects in the EEA have the right to:

  • Request access to any personal data we hold about them (“Subject Access Request”) as well as related data, including the purposes for processing the personal data, the recipients or categories of recipients with whom the personal data has been shared, where possible, the period for which the personal data will be stored, the source of the personal data, and the existence of any automated decision making;
  • Obtain without undue delay the rectification of any inaccurate personal data we hold about them;
  • Request that personal data held about them is deleted provided the personal data is not required by an entity of the Euronet Group for compliance with a legal obligation under applicable law or for the establishment, exercise or defense of a legal claim;
  • Under certain circumstances, prevent or restrict processing of their personal data, except to the extent processing is required for the establishment, exercise or defense of legal claims;
  • Under certain circumstances, request transfer of personal data directly to a third party where this is technically feasible.

Also, where you believe that we have not complied with our obligations under this Privacy Notice or the applicable law, you may have the right to make a complaint to a relevant Data Protection Authority or through the courts.

10 – DATA PRIVACY COMPLAINTS PROCEDURE

Where you believe that we have not complied with our obligations under this Data Privacy Notice, or the applicable law, you may have the right to make a complaint to a relevant Data Protection Authority or through the courts.

The Data Protection contact details:

Although not required, we would encourage you to let us know about any complaint you might have and Euronet will respond in line with our complaints procedure – our contact details are set out in section 11 below.

We want to deal with your concerns fairly, effectively and promptly. However, some complaints are more complex than others and may take some time to investigate.

We will acknowledge your complaint promptly after receiving it.

We will keep you informed throughout any investigation.

In order to assist in the speedy resolution of any complaint you may have, it’s important that we understand your complaint fully. Sometimes this means we may ask you to address your concerns to us in writing. This can be either by email or post to the addresses in section 11 below. We have established internal procedures for investigating any complaint, which may also involve experienced members of staff from Euronet Companies considering or investigation the complaint. Where appropriate, the complaint will be dealt with, by someone who was not directly involved in the matter which is the subject of your complaint. The member of staff will either have authority to settle your complaint or will have ready access to someone who has the authority. Our response will fully address the subject matter of your complaint and, if appropriate, will offer redress.

Unless applicable data protection laws require responses within shorter timescales, we will try to resolve any data privacy complaints you have within 30 business days of receiving your complaint; in exceptional circumstances, we will let you know and agree on a response extension.

11 – CONTACT US

If you have any questions or concerns about this Data Privacy Notice or our data practices, please contact us in writing by email at DPO@euronetworldwide.com or by post to Euronet Data Protection Officer, Calle Cantabria, 2, 28108 Alcobendas, Madrid, Spain